Earlier this year, we launched a six-month pilot Helpline service to provide information, support, guidance and signposting to people affected by digestive conditions and symptoms across the UK.
Since the pilot began, we’ve supported more than 1,160 people over the phone and online. The response was overwhelmingly positive, with 85% of people telling us that they felt listened to and that that our support helped them to take the next steps to seek help.
Following the successful pilot, we’re delighted to share the news that the development of a permanent Helpline service was recently approved by our Board of Trustees, ensuring that we can continue to provide support to people when they need it most.
The Helpline is for anyone who needs it – whether you’re experiencing symptoms for the first time and don’t know where to turn, want to better understand a recent diagnosis or know what questions to ask during medical appointments, or you’re supporting a loved one to navigate everyday life with a digestive condition.
So far, most of the people we’ve helped through the Helpline are living with digestive conditions or symptoms themselves, however, we are seeing an increasing number of parents and loved ones seeking to better support family members, as well as healthcare professionals looking to provide care to patients.
Whatever the reason, we’re here to help.
The best way to reach our Helpline team is by freephone on 0300 102 4887. Our lines are open Monday to Friday, 10am to 2pm (excluding bank holidays).
Alternatively, you can get in touch using our online webform and a member of our Helpline team will get back to you by email or phone, whichever you’d prefer.
Our Helpline team can help with:
We can’t help with ongoing support, diagnosis of a medical condition, advice on what you should or shouldn’t do, or recommend specific treatments or individual healthcare professionals.
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