Contact us
Guts UK's Helpline team can provide information, guidance and support about digestive symptoms and conditions.
Please note, any urgent health-related matters should be directed to the NHS, your GP or urgent care services.
Ways to contact our Helpline
Telephone
The best way to reach our Helpline team is by phone on 0300 102 4887. Our Helpline is open Monday to Friday, 10am to 2pm.
If our lines are busy or if you’re trying to reach us outside of these hours, you can still call the number above and request a call back. Alternatively, you can complete our online form instead.
Online form
If you’d prefer, please click here to complete our short online form and a member of our Helpline team will be in touch.
Alternatively, you can email us at helpline@gutscharity.org.uk, including your name, telephone number and a description of the symptoms and/or condition you’d like information and support for, and a member of the team will email you back.
We always do our best to respond to your query within 10 working days, however, we’re a small team and this can take longer during busier periods.
What our Helpline can help with
Our Helpline team can help with:
- Understanding a digestive condition or symptom.
- Support and guidance around what questions to ask a healthcare professional or what to say to a GP.
- Suggesting other services that might be able to help or signposting to useful information on online.
- Providing professional, publicly available information about possible treatments relating to your condition.
What our Helpline team can't help with
Our Helpline team can’t help with:
- Advice on what you should or shouldn’t do.
- Ongoing support.
- Diagnosis of a medical condition.
- Recommending specific treatments.
- Recommending or referring to an individual healthcare professional.
Looking for help with something else?
If you’re contacting us about something else, please call our main telephone line on 020 7486 0341 or email the relevant team using the addresses listed below.
Communications, Media and PR
For all communications and media enquiries, please email comms@gutscharity.org.uk.
Awareness activities and events
If you’re hosting your own awareness raising activity or event and would like to request printed materials, please email info@gutscharity.org.uk.
Research
For queries relating to research projects, grants and awards, and patient involvement, please email research@gutscharity.org.uk.
Leaflets
For patient information leaflet orders for hospitals, GP surgeries and other healthcare settings, please email leaflets@gutscharity.org.uk.
Fundraising
For queries about fundraising and donating to Guts UK, please email fundraising@gutscharity.org.uk.
Finance
For queries relating to payments and invoices, please email finance@gutscharity.org.uk.
Something else?
For all other general enquiries, please email info@gutscharity.org.uk.
How we’ll use and store your data
We log all contacts made to our Helpline in line with the permissions and preferences you provide. You can read our Privacy Policy for more information. You can change your preferences at any time by calling 020 7486 0341 or emailing info@gutscharity.org.uk.
London Office | Yorkshire Office |
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Guts UK 2 St Andrews Place London NW1 4LB | Guts UK The Media Centre 7 Northumberland St Huddersfield HD1 1RL |